Returns & Exchanges
You can now facilitate an exchange entirely online without needing to send us an Email. Please have your order number and your shipping ZIP/Postal Code ready. Note that if you are not eligible, we can't make any exception. Please be comprehensive.
CLICK HERE to start a return/exchange
*Please note that the item selected in the portal may no longer be available at the time of receiving your order, as your choices are not reserved. In case the selected item is unavailable, we will issue you a gift card so that you can make alternative choices.
- mauriandsherry APPAREL will exchange your item or offer a store credit only. We do not issue refunds to the original payment method.
- You have 14 days from the day of purchase of your order to return your item for an exchange or credit store.
- To be eligible for an exchange, items must be in new condition, unworn, unaltered, unwashed and free of damages by the customer. mauriandsherry Apparel reserve the right to reject any exchanges that have perfume/scent, makeup/deodorant stains or is dirtied in any way. Items must be returned with all tags still attached and must be in the original packaging and hygienic liners intact. You may be charged a fee of up to CAD$10 if the item is stained or damaged and a $5 fee for all missing tags.
- You will need to cover the cost of your return label. Original shipping costs are non-refundable.
- All store credit will be processed and issued for the amount paid for the item(s), minus the shipping cost.
- You can not exchange a final sale item(s). Any items at or above 25% OFF will be FINAL SALE - no return or exchange available.
Any item purchased with a discount of 20% or more during our promotions can only be exchanged for store credit
All purchases made during our pop up shop are final sales. You cannot return or exchange any item purchased during at Pop Up Shops.
Returns for Pick Up or In store orders
Since you don't have any shipping ZIP/Postal Code, you will not be able to proceed with our portal. You will have to send us an email at [email protected] with your name, order # and the items you want to exchange.
Note that we do not accept exchanges and returns during our launch, promotion, Black Friday or Boxing day in store days.
All purchases made in-store during a promotion will be considered final sales.
Our customer service will get back to you within 1 to 3 business days.
- Note that you must return any faulty items to us. We will bear the shipping costs.